Privacy Policy

About this Privacy Policy

This Privacy Policy applies to information connected with your use of the Unibet Casino website and related online services. It covers information provided when you browse the website, register for an account, sign in, play games, make deposits or withdrawals, complete verification, contact support, enter a promotion or otherwise interact with the services.

The information handled will depend on how you use the website and the choices you make. Some information is needed to create and operate an account. Other information helps protect accounts, prevent fraud, improve the website, provide support and meet legal or operational requirements. If you do not provide information that is necessary for a particular purpose, some features or services may not be available.

This policy should be read together with the website's other applicable terms, notices and account information. It may be reviewed and updated from time to time to reflect changes in the services, technology or privacy requirements. The latest version published on the website will apply after it is made available. You should check this page periodically for updates.

This policy describes general information-handling practices for an online casino service. The exact information collected and the way it is used may vary according to your account status, the services you use, your communications and applicable requirements.

Information we may handle

An online casino typically handles several categories of personal and technical information. We aim to collect and use information that is relevant to the services and the purpose for which it is needed. The categories below are examples of the information that may be handled.

Account and contact details

This may include your name, date of birth, residential details, contact details, login information, account preferences and other information provided during registration. It may also include records of your support requests, complaints, feedback, messages and communications with the website or its service providers.

Identity and verification documents

To verify an account and help prevent misuse, we may handle information from identity documents, proof of address, age-related information and other documents or details needed for verification. We may also handle information used for account security, responsible access checks, fraud prevention and the detection of unusual or suspicious activity.

Payment and transaction information

When you use financial features, we may handle records about deposits, withdrawals, gaming activity, account balances, transaction dates, payment methods and related checks. Payment providers may process payment information under their own privacy policies. We aim to handle payment-related information only as needed to operate the service, complete checks, resolve issues and maintain accurate records.

Device, cookie and usage information

When you access the website, we may receive information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, access times and interaction data. We may also receive information through cookies and similar technologies. This information can help keep the website secure, understand how it is used, troubleshoot technical issues and improve performance.

Information from other sources

In some circumstances, information may be received from payment providers, identity verification services, security providers, analytics services or other organisations involved in providing the website. Information from these sources may be used to confirm details, process transactions, protect accounts, prevent fraud or support the operation of the services.

Why information is used and when it may be shared

Personal information may be used for the following general purposes:

• To create, maintain and administer your player account.
• To provide casino services, process account activity and respond to support requests.
• To verify your identity, age and account details where checks are required.
• To conduct anti-fraud, security, risk and responsible access checks.
• To process deposits, withdrawals and other account transactions.
• To communicate with you about your account, service messages, security matters and important changes.
• To send marketing communications where permitted and where you have provided the required permission or have another valid basis for receiving them.
• To monitor, analyse and improve the website, games, systems and player experience.
• To identify, investigate and address technical problems, misuse, suspicious activity or breaches of applicable terms.
• To meet legal, regulatory, accounting, tax, audit and record-keeping obligations.
• To protect the rights, property, security and integrity of players, the website and its services.

Information may be shared with service providers that help operate the website and deliver services. Depending on the circumstances, these providers may support hosting, technology, customer service, identity verification, payment processing, fraud prevention, security, communications, analytics or professional administration. They should receive information only for relevant business purposes and are expected to handle it appropriately.

Information may also be disclosed where necessary to comply with a lawful request, protect the website or its users, investigate suspected fraud or misuse, resolve a dispute, enforce applicable terms, or support a business or technology process. Where information is handled by another organisation, that organisation may have its own privacy notice explaining its practices.

Information may be processed in Australia or another location where service providers or technology systems operate. Where information is handled by another organisation or transferred between locations, reasonable steps may be taken to support appropriate security and privacy protections.

We do not use personal information for unrelated purposes without an appropriate basis to do so. Where consent is relied on, you may generally withdraw that consent for the relevant activity. Withdrawing consent will not affect processing that is permitted or required on another basis, such as account administration, security, transaction processing or legal record keeping.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or identifiers placed on your device that can help remember settings, maintain sessions, support account functionality, measure website use and improve the online experience. Some cookies may be necessary for the website to work properly, while others may support analytics, preferences, security or relevant communications.

You can manage or restrict cookies through your browser settings. Your browser may allow you to view, delete, block or receive warnings about cookies. If you disable certain cookies, parts of the website may not function as intended, and some account, payment or security features may be affected. Cookie choices made in one browser or device may not apply to another.

Security measures

Reasonable technical and organisational measures may be used to protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication processes, monitoring, secure systems, encryption where appropriate, and staff or supplier procedures.

No online service can guarantee complete security. You should use a strong and unique password, keep login details confidential, avoid sharing access to your account and sign out when using a shared device. If you suspect unauthorised access or unusual activity, contact support as soon as possible through the available website channels.

Keeping information

Information is generally kept only for as long as it is needed for the purposes described in this policy, to provide services, resolve disputes, protect the website, maintain business records or meet legal and compliance requirements. When information is no longer needed, it may be deleted, anonymised or securely disposed of.

Closing an account does not always mean that every record can be removed immediately. Some account, identity, transaction, security or communications records must be kept for a period required by law even after an account is closed. Other records may need to be retained for legitimate purposes such as preventing fraud, resolving disputes or maintaining accurate business records. Retained information will continue to be managed appropriately and will not be kept for longer than necessary for the applicable purpose.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights in relation to the information held about you. These may include asking for access to your personal information, requesting correction of information that is inaccurate or incomplete, requesting deletion of information that no longer needs to be held, and withdrawing consent to marketing communications.

To exercise these rights or ask a privacy question, contact support@unibetcasino.wtf. Please clearly describe your request and provide enough information for us to understand the account or records involved. You may request access, correction or deletion, or tell us that you wish to withdraw consent to marketing. We may need to confirm your identity before responding, particularly where the request concerns account, identity or transaction information. This helps protect your information from unauthorised disclosure.

• Access: ask for a copy or summary of personal information held about you, subject to applicable exceptions.
• Correction: tell us which information is inaccurate, outdated or incomplete and provide the correct details where appropriate.
• Deletion: ask for information to be removed where it is no longer required or there is another valid reason for deletion. Some records must be retained for a period required by law or for another legitimate purpose.
• Marketing consent: withdraw consent to marketing by contacting support@unibetcasino.wtf or by using an unsubscribe option in a marketing message, where available.
• Questions or concerns: contact support@unibetcasino.wtf if you would like an explanation of how your information has been handled or believe that information may be incorrect.

A request may be limited or declined where the information must be retained, disclosure would affect another person's privacy, the request cannot be verified, or another lawful exception applies. If information is corrected, reasonable steps may be taken to update relevant records. If deletion is not possible, we may explain the reason and continue to protect the information while it is retained.

You may continue to receive essential service, security or account communications after withdrawing marketing consent because these messages are necessary to administer your account or provide important information. Marketing preferences may take a reasonable time to update across all systems and communication channels.

Privacy requests will be considered and handled within a reasonable timeframe, taking into account the nature and complexity of the request. Further information may be requested where needed to confirm identity or clarify what is being requested. Contacting support@unibetcasino.wtf is the appropriate first step for data access, correction, deletion and marketing consent requests.