Responsible Gaming

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Casino games are based on chance, so previous results do not determine future results. A win does not mean that another win is due, and a loss does not mean that a win is about to happen. Each wager has its own outcome.

Before you play, decide how much time and money you are comfortable spending. Only use money that is available after your essential living costs, financial commitments and other priorities have been covered. Never gamble with money needed for rent, mortgage payments, bills, food, education or other necessities.

A budget can help you keep gambling in perspective. Consider setting a separate entertainment budget and treating any amount spent as a cost, rather than as an investment. Do not increase your budget because of a losing session, and do not assume that winnings should be used to fund further play.

Practical ways to stay in control

• Set a spending limit before you start and stop when that limit is reached.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from essential spending and household finances.
• Avoid gambling when you are upset, stressed, tired, bored or under the influence of alcohol or other substances.
• Do not borrow money, use credit intended for other purposes or sell possessions to gamble.
• Do not chase losses by increasing stakes or continuing for longer than planned.
• Keep records of the time and money you spend if you are unsure whether gambling is affecting your budget.
• Balance gambling with work, study, family, social activities, exercise and rest.

Gambling is not a suitable activity for anyone under 18. Adults should also take care to prevent children and other unauthorised people from accessing gambling accounts or devices. Keep account credentials private, use available security settings and log out when you finish playing.

Tools to help you manage your play

Unibet Casino may provide account-management tools designed to help you monitor and control your gambling. Depending on the feature available, these tools may allow you to set deposit, wager, loss or session limits, review your activity, take a break or request account closure. The settings you choose should be considered carefully before you start playing.

Limits

A limit can help you set a clear boundary for your gambling. Choose an amount and period that fit your personal circumstances. A limit is most effective when it is set before gambling begins, rather than during a session. If you reach your limit, stop playing and do not try to work around it by using another payment method or account.

Time away and self-exclusion

If you want to take a short break, use an available time-out or cooling-off option. If gambling is no longer enjoyable or you are finding it difficult to stop, consider requesting a longer break or account self-exclusion. During self-exclusion, you should not attempt to open another account or gamble through another person’s account.

If you request account closure or self-exclusion, follow the instructions provided through the relevant account or support process. Account restrictions may apply for a specified period and may not be reversible until that period ends. Read the applicable information carefully so that you understand how the request operates.

Account activity and notifications

Regularly review your deposits, wagers, withdrawals and playing time. Activity information can help you identify patterns that are easy to overlook during a session. Where available, use reminders or notifications to stay aware of how long you have been playing and how much you have spent.

If a limit or safer-gambling feature does not work as expected, stop gambling and contact Unibet Casino through the available support channels. Do not continue playing while waiting for an issue to be resolved.

Recognising when gambling may be a problem

Problem gambling can affect people from all backgrounds. It may develop gradually, and some people may not recognise the impact until gambling has affected their finances, relationships, work, study or wellbeing. Paying attention to changes in your behaviour can help you act early.

Possible warning signs

• Spending more money or time gambling than you intended.
• Trying to win back losses by gambling more often or placing larger bets.
• Thinking about gambling frequently or finding it difficult to concentrate on other activities.
• Hiding or minimising how much you gamble from family, friends or other people.
• Feeling restless, irritable or anxious when you try to reduce or stop gambling.
• Borrowing money, missing payments or experiencing financial stress because of gambling.
• Using gambling to escape problems, loneliness, sadness, stress or other difficult feelings.
• Arguing with people close to you because of gambling or neglecting important responsibilities.
• Returning to gambling soon after deciding to stop.
• Feeling regret, shame or distress after gambling but continuing to play.

One warning sign may be enough to take a break and review your gambling. You do not need to wait until a serious problem develops before asking for help. Speak openly with someone you trust and consider using a limit, time-out or self-exclusion option. If gambling is affecting your finances or mental health, professional support can help you make a plan.

If you feel overwhelmed, unsafe or at risk of harming yourself, seek urgent assistance through appropriate emergency or crisis services in Australia. Gambling support services can also help with the emotional, financial and relationship effects associated with gambling.

Getting help and our commitment

Support is available in Australia for people who are concerned about their own gambling or someone else’s gambling. You can seek confidential advice from a recognised gambling-help service, a qualified counsellor, a financial counsellor, a doctor or another trusted health professional. Friends and family members can also seek support, even if the person who gambles is not ready to ask for help.

When seeking support, explain what has been happening, how often you gamble, how much time or money is involved and whether gambling has affected your relationships, work, study or finances. A support professional can help you identify practical next steps, including budgeting, account restrictions, counselling and other assistance.

Unibet Casino aims to provide information and tools that support safer gambling. We may use account activity and interactions to identify circumstances where a player may benefit from a safer-gambling message or intervention, subject to applicable privacy requirements and our policies. Any communication of this kind is intended to encourage informed choices, not to encourage continued gambling.

We may ask questions or request information where needed to support account safety, age verification, identity checks or responsible gambling processes. Players should provide accurate information and respond honestly. If we have concerns about gambling activity, we may suggest a break, recommend limits or take other steps permitted by applicable requirements and our terms.

Please read this page together with the Unibet Casino Terms and Conditions and Privacy Policy. Those documents explain the rules that apply to account use, personal information, payments, promotions and account management. By choosing to gamble, you remain responsible for making decisions that are suitable for your circumstances.

If you are unsure whether gambling is right for you, the safest option is not to gamble. Set a limit before playing, stop when you reach it and ask for help whenever gambling stops feeling like entertainment.