Unibet Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions apply to your use of the Unibet Casino website, account services, games, promotions and any other related features made available through the platform. They should be read together with any game rules, promotional terms, privacy information and responsible gambling material published on the website. If a specific rule conflicts with these general terms, the specific rule will apply to the relevant product or promotion.

You accept these terms when you register an account, access the services, make a deposit, participate in a game or place a wager. If you do not agree with any part of these terms, you must not use the website or related services. The terms may be updated from time to time where changes are required by law, operational needs, product changes or responsible gambling requirements. The current version published on the website applies to your use of the services.

You are responsible for reading the terms and checking for updates. Continued use after an update is published may be treated as acceptance of the revised terms, where permitted by law. Some products may also have additional rules displayed before play. You should review those rules, including information about how a game works and how results are determined, before participating.

• You must use the website only for lawful purposes and in accordance with these terms.
• You must provide accurate, current and complete information when registering or updating your account.
• You must not use another person's account, payment method or personal information without proper authority.
• You must not interfere with the operation, security or availability of the website.
• You must not use software, devices or methods intended to manipulate games, promotions, account systems or outcomes.
• You must comply with any applicable age, location, identity and eligibility requirements.

Website access and availability

Access to the website may be restricted, suspended or unavailable at times because of maintenance, technical issues, security concerns, legal requirements or circumstances outside reasonable control. We do not promise that every service, game or feature will always be available, uninterrupted or error-free. We may change, remove or add features where reasonably necessary, subject to applicable law.

You are responsible for having suitable equipment, software, internet access and security controls to use the website. You should keep your device and account details secure and avoid accessing your account through unsafe or unauthorised systems. You are also responsible for checking that the website displays correctly and for reviewing transaction or game information before confirming an action.

2. Account eligibility, security and verification

You must meet the minimum legal age and all other eligibility requirements that apply to online gambling in your location. In Australia, gambling services are subject to legal and regulatory restrictions, and access may not be available in every state, territory or circumstance. You must not access or use the services if doing so would breach a law, court order, licence condition or other legal restriction that applies to you.

Only one personal account should be created unless we expressly allow otherwise. Accounts are intended for individual use and must not be opened on behalf of another person, a business or an undisclosed beneficiary. You must not sell, transfer, lend or otherwise provide access to your account. Any attempt to conceal ownership or control may result in account restrictions or closure.

During registration and at other times, we may ask you to confirm your identity, age, address, payment information, source of funds or other details. This may involve providing appropriate documents or completing electronic checks. Verification requests support legal, security, anti-money laundering and responsible gambling obligations. Until verification is completed, access to some services, deposits, withdrawals or account functions may be limited.

You must keep your username, password, security codes and other account information confidential. Tell us promptly through the available website support process if you believe your account has been accessed without permission, your details are incorrect or your security has been compromised. You may be responsible for activity carried out through your account where you have failed to keep your credentials secure, except where the law provides otherwise.

• Register using your own legal name and genuine personal details.
• Update your information when it changes or when we ask you to confirm it.
• Use only payment methods that belong to you or that you are authorised to use.
• Co-operate with reasonable identity, age, fraud and source-of-funds checks.
• Do not create accounts to avoid a restriction, exclusion, limit or account closure.
• Do not permit a person who is underage, excluded or otherwise ineligible to use your account.

We may suspend, restrict or close an account where information is inaccurate, verification cannot be completed, there is suspected fraud or misuse, the account appears to breach these terms, or action is required to meet legal and responsible gambling obligations. Where permitted, we may ask for further information before deciding how to proceed.

Your responsibility for account activity

You should review your account regularly and notify us through the available website process if you notice an unfamiliar login, transaction, wager or change to your personal information. Do not share access with family members, friends or other people, even temporarily. Account security helps protect your funds, personal information and access to responsible gambling tools.

3. Deposits, wagering, balances and withdrawals

You may deposit funds only through payment methods displayed as available on the website and only when you have the legal right to use that method. You must check the transaction details before confirming a deposit. Payment processing may be subject to checks, delays, interruptions or additional requirements imposed by the payment provider, financial institution or applicable law.

You should deposit only money that you can afford to lose and should never borrow money or use funds needed for living expenses, bills or other financial commitments. Deposits are intended for participation in the available services and must not be used to test payment systems, conceal the source of funds or carry out unlawful activity.

A wager or game entry is generally treated as submitted when it is accepted and recorded by the platform. You should check that the details are correct before confirming. We may void, cancel or correct a transaction where there is a clear technical error, a system malfunction, duplicate processing, suspected manipulation or another circumstance permitted by the applicable rules or law. If a product has separate game rules, those rules explain how outcomes, results and settlements are determined.

Your displayed balance may include different categories of funds, such as deposited funds, winnings or promotional value. Each category may be subject to separate conditions. Promotional value is not necessarily withdrawable and may be subject to qualifying play, expiry, maximum use, game or account restrictions. Always read the terms for a promotion before accepting or using it.

Withdrawal requests may be subject to identity verification, payment checks, legal obligations, fraud prevention procedures and any applicable product or promotional conditions. A withdrawal may need to be returned through an appropriate payment method connected with the account. We may ask for additional information before processing a request, particularly where the payment method, account ownership or source of funds needs to be confirmed.

• Do not deposit funds using a payment method that is not authorised for your use.
• Do not attempt to withdraw funds to a person or payment method unrelated to your account.
• Review any minimum, maximum, verification or processing information shown at the time of a transaction.
• Keep records of your deposits, wagers, withdrawals and account communications.
• Tell us through the available website support process if you identify an incorrect transaction or account balance.
• Accept that a transaction may be reviewed where security, legal or responsible gambling concerns arise.

Technical errors and transaction reviews

If a technical problem affects a game, wager, balance or payment, you should stop using the affected feature and report the issue through the available website support process. We may investigate the relevant records and take reasonable steps to correct an error. Any correction will be made subject to the applicable game rules, these terms and mandatory legal rights.

We may refuse or reverse a transaction where required by law, payment rules, security procedures or these terms. Nothing in this section removes any rights you may have under applicable consumer protection law.

4. Promotions, responsible gambling and legal information

Promotions and offers

Promotions, bonuses, rewards and special offers are available only where permitted and may be subject to separate terms. Those terms may set out eligibility, acceptance requirements, qualifying activity, expiry, contribution rules, game restrictions, withdrawal conditions and circumstances in which an offer may be removed. You should read the complete promotional information before opting in or making a deposit.

Unless a promotion states otherwise, an offer is intended for one person and one account. We may decline, withdraw or correct an offer where there has been an obvious error, misuse, collusion, fraudulent activity, multiple-account behaviour or a breach of the promotional terms. We may also restrict access to an offer where this is necessary to comply with law or responsible gambling obligations.

Responsible gambling

Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. Set a budget and time limit before you play, take regular breaks and never chase losses. If gambling is affecting your finances, relationships, work, study or wellbeing, stop playing and seek support from an appropriate professional or gambling help service in your area.

• Use available deposit, wagering, loss, session or time controls where offered.
• Take a break or request account restrictions if you feel your gambling is becoming difficult to manage.
• Do not gamble while affected by alcohol, drugs, strong emotions or financial pressure.
• Do not ask another person to gamble on your behalf or use your account.
• Seek independent help if you are concerned about your gambling or someone else's gambling.
• Remember that outcomes are uncertain and previous results do not guarantee future results.

We may apply restrictions, pauses, exclusions or other account measures where requested by you or where required for safety, legal or responsible gambling reasons. Account closure or a break from gambling may not automatically prevent you from opening another account elsewhere, so consider seeking broader support if gambling is causing harm.

Privacy, security and prohibited conduct

Personal information is handled in accordance with the applicable privacy information published on the website and relevant privacy law. We may use information to operate accounts, process transactions, verify identity, prevent fraud, meet legal obligations, improve services and support responsible gambling. You should review the privacy information to understand how information may be collected, used and disclosed.

You must not use the website to launder money, commit fraud, exploit a vulnerability, distribute malicious code, interfere with another user's access or engage in dishonest conduct. You must also respect intellectual property rights and must not copy, alter, reproduce or commercially exploit website content without appropriate permission.

Suspension, closure and complaints

You may stop using the services and request account closure through the available website process. We may suspend or close an account where we reasonably believe that these terms have been breached, information is unreliable, the account presents a security or legal risk, or continued access may not be appropriate. Any account closure will be handled subject to applicable law and any valid outstanding obligations.

If you have a question or complaint, use the support or complaints process made available on the website and provide enough information for the matter to be reviewed. You should include relevant dates, transaction details and a clear description of the issue, while avoiding the submission of unnecessary personal information.

Applicable law

These terms are intended to operate consistently with applicable Australian law and any mandatory consumer protections. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted. Nothing in these terms limits a right or remedy that cannot lawfully be excluded.